Collections Specialist

Stroud

£23,000 - £25,000 plus bonus

Monday to Thursday week 1 8.30am - 5pm with a 4pm finish on a Friday

Monday to Thursday week 2 9.30am - 6pm with a 5pm finish on a Friday

1 Saturday morning in 4.

Permanent

Our client is looking for a collections specialist to join their finance operation to maximise cash collections and minimise debt through providing excellent customer service and efficient debt processes

Key Responsibilities - Collections Specialist

Engage with customers in financial difficulty, communicating with passion across inbound and outbound calls, email and app contact. 
Take payments and negotiate affordable repayment options with customers and their representatives to get the best possible outcome for the customer and the Company.?
Quickly understand the root cause of customer contact, taking ownership for solving queries (which can be both sensitive and complex in nature) first time by working with other departments.
Process, cleanse and format data and update systems and records accurately, including external industry bodies.
Adhere to industry compliance and regulations such as the Data Protection Act, Vulnerability Commitment, etc. 
Take ownership for the personal and team success by effectively managing your time.
Identify and implement continuous improvements in ways of working within the team and customer service experience.
Complete any other ad-hoc duties as requested by Manager or Head of Department.
Qualifications & Requirements - Collections Specialist

Passion and experience in delivering excellent customer service via previous customer facing roles
Enjoys working with others, building rapport with customer and colleagues but also thrives independently  
Fantastic communication skills
Organised problem solver who handles pressure well
ITT proficient
What we can offer - Collections Specialist

Health care plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts ( Including shops, gym, days out and events )
25 days holiday plus bank holidays
For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed)

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. 

Candidates who are currently a customer service agent, customer service advisor, customer service coordinator or credit controller, may be suitable for this position

For details of other opportunities available within your chosen field please visit our website (url removed)

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors