The Heidelberg Materials International Business Service Centre (BSC) works alongside the business providing administrative support functions and customer excellence.

Supplier Accounts ensures all payments to suppliers are processed timely, providing robust auditable working practices, delivering maximum service accuracy to all countries.

Key accountabilities

• Providing excellent customer service (Internally and externally) using our First Line Support model where implemented.
• Processing all transactional activities through the relevant workflow tool.
• Ensuring compliance with appropriate processes and controls - supporting the team to keep documentation up to date.
• Ensuring effective escalation for non-standard requests or issues.
• Accurately working within agreed SLA's on a right first time basis.
• To work with high levels of integrity and confidentiality.
• Keeping appropriate records to enable correct reporting.
• Embrace department and wider BSC initiatives and personal development.
• Working as part of a team to work towards targets.
• Positively support a team and department in change and innovation.
• And any other task requested by your team lead or any BSC senior manager.

Compliance

The role holder is expected:

• To have excellent interpersonal skills - with the drive and flexibility to support others.
• To have basic Microsoft Office (excel).
• To have excellent data entry skills.
• To have excellent written and oral communication skills.
• To comply with all aspects of the Heidelberg Materials Compliance Policy.
• To ensure that all the business/operations are performed in accordance with instructions and procedures and in such a way so as to prevent any fraudulent activities taking place.
• To comply with the Health & Safety at Work Act 1974 and to observe the requirements of the Company Safety Policy and other relevant legislation.
• To update all areas of knowledge as required to carry out the job with maximum effectiveness and to attend training/development courses as and when required.
• To comply will all aspects of the HR Policies and Procedures of the Company.

Education/Qualification

• 5 GCSE's (or equivalent) C and above.
• Fluent French language required