Product Strategy Principal II Hatfield II 2 days in the office

About Us

Ocado Technology Solutions is on a mission to transform the way the world shops.

Our founding vision was to use cutting-edge technology and automation to transform the online grocery space. Today, the Ocado Smart Platform (OSP) is the world's most advanced end-to-end eCommerce, fulfilment and logistics platform - enabling some of the world's most forward-thinking retailers to do grocery online profitably, sustainably, and with a world-class customer proposition.

About the role

This is an exciting opportunity for an experienced strategist to join the Solutions Product Strategy team. You will be responsible for leading projects on the key strategic topics shaping the Ocado Smart Platform (OSP), capturing the view of partners, prospects and the market to do so.

You will work closely with our Technology Org and within the Solutions business to help shape and influence the product strategy, and will represent the team across the organisation. You will be an active member of the Product Strategy leadership team, and be responsible for directly managing a team of 3-5 Product Strategy managers and associates.

What You'll Do

• Oversee the delivery of strategic projects which add meaningful value to OSP, based on an understanding of our partners and their priorities, market and technology trends, in-depth commercial modelling, and analysis of our technology
• Ensure strategy projects deliver high quality results in a timely manner; supporting your team in developing robust, clear recommendations and working with cross-functional stakeholders to resolve blockers and land with impact
• Identify & prioritise the most impactful strategic projects to work on, by working closely with our partner- and prospect-facing teams, and staying at the forefront of market & industry trends
• Partner with the Product teams to define a product vision & long term strategy; representing the voice of our partners, prospects & the market to do so

Initiate and lead internal projects to improve wider team impact, ways of working and cross-business collaboration

• Recruit, motivate, manage and lead the team; coaching them to develop, building processes to improve their impact and creating a great team environment

About You

• A natural leader with a self-starter mindset, who is able to inspire and engage others around you
• Creative problem-solving approach and strong analytical skills, combined with a strong sense of ownership and bias towards action
• Strong analytical skills; experience with commercial modelling and business case development
• A natural collaborator, who thrives on building trusting relationships with a diverse range of stakeholders
• Excellent communication skills (both written and verbal); ability to flex style to suit a diverse audience at all levels of an organisation
• Expert project manager; comfortable progressing multiple projects at the same time and empowering others to do so too
• >8 years experience in strategy and/or commercial roles within a retailer or a management consultancy
• A good level of expertise in logistics, fulfilment or supply chain technologies would be a bonus

What we offer you

Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.

• 30 days 'working from anywhere in the world' policy
• Wellbeing support through dedicated apps and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Generous Private Medical Insurance (within the first month of joining!)
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
• 22 weeks paid maternity/primary parent leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
• Opportunity to participate in Sharesave and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees (within the first month of joining!

Technical Engineering Writer | Welwyn Garden City | Hybrid

About Us
Our teams are putting the world's retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

About the role

What does the team do?

We are a diverse, agile, highly-resourced team developing the hardware behind our Robotic Pick system. We're looking for an outstanding, enthusiastic Technical Author to join us in our exciting, challenging push to engineer 100% automated, completely unmanned grocery fulfilment centres. We are offering a highly competitive package to the right candidate.

Within the division, you'll be working closely alongside world-leading experts in engineering and robotics, who have already achieved results that are putting us leagues ahead of our competitors. We're a friendly group, and any one of us will happily talk (at length) about the tech we are working on. Following our acquisitions of Haddington and Kindred, you'll also be liaising with engineers from around the globe who can't resist solving the unsolvable.

What would I be doing?

As it's a small team, you'll be a key voice in the development of the technology. We are looking for a candidate who can demonstrate an ability to take ownership of documenting the processes to integrate our Robotic Pick into our grocery warehouses. You'll be responsible for documenting build, install, operation and maintenance, as well as generating H&S-related documentation. You'll take ownership for extracting the information required for technical documentation, including observing and documenting builds, installations, and repairs. You'll also independently interrogate CAD to generate illustrations, parts lists, and BoMs.

In doing so, we'll expect you to become the expert on the products you work on, and identify opportunities for improvements and products we hadn't yet considered. A candidate successful in the role will quickly make their mark as a key member in a rapidly growing team and product portfolio.

This is a hybrid role, with an expectation of 3 days per week in-office (the candidate may choose which days to take in-office each week)

What you will be doing

• Produce clear, easy-to-read, and consistent documentation and supporting content for Robotic Pick.
• Liaise with design teams and interpret design data to write concise, usable technical procedures in accordance with the Ocado style guide, and ensure consistent attribute naming for technical features.
• Produce consistent unambiguous illustrations and other visualisations from existing design data (e.g. 3D CAD models, engineering drawings, electrical schematics, engineering bill of materials) to support technical understanding.
• Validate the written manuals by personally executing the procedures on the intended automation equipment with some travel to Ocado sites within the UK. This will require flexibility and a practical approach using your engineering expertise and experience. Although not physically demanding the work will require a "hands on'' approach.
• Creating and maintaining product diagnostic Fault Trees and troubleshooting guides.
• Analyse and contribute to product requirements, functional design specifications, subsystem requirements, interface control documents, process charts, flow diagrams, manufacturing process documents, packaging and transportation specifications, factory acceptance tests, commissioning guides and site acceptance tests.

We'd love to talk to you if you have...

• Proven technical writing experience for electro-mechanical systems, such as operation and maintenance manual, component maintenance manual, install manual and troubleshooting guide,according to accepted industry standards.
• Professional or otherwise-gained mechanical experience, including the use of hand tools
• The ability to write easy-to-read, fluent text in Simplified Technical English (STE), and the capability to organise content clearly.
• Ability to create accessible illustrations from design data (including CAD) to support written procedures.
• Impeccable written English, and the ability to write consistently and concisely in accordance with a style guide.
• Proven background working within a structured authoring environment using industry recognised tools.
• Ability to understand sometimes complex flows or technical information, and to be able to explain them clearly and simply to an end-user.

• Proven background working in a structured authoring environment, and also have strong PC skills with high proficiency in Windows and Microsoft Office products, functionality as daily work tools. (ST4, Madcap Flare desirable)
• Ability to identify potential issues, analyse and recommend improvements and alternative solutions.
• Confident to challenge engineering design and concepts.
• Exposure to Research and Development (R&D) and familiar with supporting new product development environments

What we offer you...
Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and;

• A Work from Home policy that sees you in the office typically 40% of your time.
• 30 days 'working from anywhere' policy
• Wellbeing support through Apps and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Private Medical Insurance
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
• Opportunity to participate in Share save and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)

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