Contact Centre Manager
Bradford Based (3 days on site)
Up to £60,000 plus Bonus and Generous BenefitsClient Details

Page Group are working with a key client on the appointment of 2 Contact Centre Manager roles based at their offices in the Leeds / Bradford area. Both roles will be pivotal in achieving their customer pledge and will support wider business objectives

Description

Lead, Motivate and Inspire a 60fte multi channel contact centre function supporting both B2B & B2C Customers
Provide direct reports (x6 Team Leaders) with guidance, support and feedback to deliver day to day performance against business objectives
Take ownership of escalated customer issues where required
Identify areas for improvement and change across the contact centre, that will improve customer satisfaction and customer journey
Create and foster strong working relationships with key stakeholders both internally and external
Ensure customer contacts meet quality and regulatory requirements in line with regulations and business frameworks
Undertake route cause analysis around customer issues to reduce repeat issues occurring
Adopt new contact channels and technologies where required in line with customer demand
Implement and drive KPI's within the contact centre to support business wide objectivesProfile

Experience leading a contact centre function
Knowledge on contact centre channels and technologies
Passion for delivering excellent customer service
Strong people management skills
Ability to build strong working relationshipsJob Offer

Our client is looking to appoint 2 Contact Centre Managers at their offices in the Bradford / Leeds area.

Working 37.5 hours across Monday to Friday (core hours)

Salary on offer of £57,000 to £60,000 plus:

Up to 10% bonus
Private healthcare
up to 12% employer contribution pension
25 days holidays plus Bank Holidays
x4 life assurancePlease note - The role offers flexible hybrid working with an expectation to be in the office 3 days per week