Our client are looking for a Customer Service professional to join their hard-working and dynamic team on a full-time basis.

We are currently recruiting on behalf of our client, a leading company in their industry, who is looking for an empathetic, reliable, and admin-savvy individual to join their customer service team within the medical sector. This role will involve providing outstanding patient support while delivering accurate administration. You'll play a key role in managing patient orders and supporting queries.

Job Title: Patient Care Advisor

Location: Winnersh

Estimated Salary: £25,000 - £27,000 per annum

Responsibilities will include, but are not limited to:

Answering calls and logging patient interactions within Salesforce
Setting up new patients on the system
Supporting patients with product queries
Promoting products and educating patients on new features where necessary
Developing key relationships with various external and internal stakeholders
Ensure compliance with Data Protection requirements (GDPR), maintaining the database and obtaining written/verbal consent for permission to contact
Handle sensitive issues in an empathetic and professional manner
Support the Customer Service Manager with other tasks as required

What we are looking for:

Strong communication and telephony skills with flexibility to adapt style on an individual basis
Experienced in a customer service environment
Medical/Care background desirable but not essential
Ability to work to daily deadlines and multi-tasking capability
Excellent listening skills
Ability to manage a large workload under pressure
Ability to use initiative and prioritise activities
CRM systems (Salesforce or SAP preferable)
Enthusiastic and reliable team playerHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK