Customer Service Advisor

Temporary - Until April 2025

Full Time

£33,000

Our client based in lovely offices in Kingston are currently recruiting for a Customer Service Advisor to join their team up until April 2025

The role will involve:

• Managing and carrying out investigations into complex cases and complaints throughout the customer journey to resolution
• Ensuring complaints are acknowledged and responded to
• Raising safeguarding concerns where neccessary
• Identifying and escalating any high risk cases
• Working with other teams
• Ensuring that a great response is provided to the customer

The successful candidate will:

• Have experience delivering first-class customer service and responding to complaints.
• Have experience being creative in thinking outside of the box to quickly resolve problems.
• Enjoy working in an organised, methodical way with excellent accuracy and attention to detail whilst working under pressure to meet deadlines
• Have experience of dealing with complex case management and using a Customer Relationship Management (CRM) system

If this sounds like a role that would suit your skills and expertise then APPLY NOW using the link below

Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with the GDPR Regulations, we are making you aware that in order to proceed with your application, we will need to contact you via email, telephone and/or text message. By submitting your CV to this vacancy, you are agreeing to Job Box Recruitment Limited holding your details in order to enable us to contact you with suitable positions. Details of our Privacy Notice and GDPR Policy can be found on our website or emailed across to you if requested.