Job Title: Customer Service Supervisor

Location: Rayleigh

Remuneration:

- Annual Salary: £28,000 - £30,000

Contract Details:

- Contract Type: Permanent

- Working Pattern: Full Time, Monday to Friday

Are you a proactive and customer-focused individual with excellent problem-solving skills? Our client is seeking a Customer Service Supervisor to join their dynamic team in a fast-paced environment. As a Customer Service Supervisor, you will be responsible for ensuring exceptional customer service delivery and managing a team of customer service representatives.

Responsibilities:

• Follow up on voicemails/messages left from previous day.
• Receive incoming calls and greet callers with a friendly and professional manner, redirecting them to the appropriate department if necessary.
• Promptly record caller information and details of each call for reference.
• Assist existing customers by accessing their account information and addressing their queries or concerns.
• Log jobs and provide customers with job numbers, ensuring accurate documentation.
• Schedule non-urgent service requests by checking availability on the engineer's monthly schedule spreadsheet and updating the planner accordingly.
• Escalate urgent issues to the logistics department for immediate action.
• Seek guidance from team members when unsure about specific details or inquiries.
• Process "further works" promptly by checking job records and coordinating with relevant departments (e.g., purchasing, sales) to address equipment requirements, quotes, or re booking needs.
• Maintain open lines of communication with colleagues and customers, ensuring timely resolution of issues.

Joining our client's team means being part of a company that values exceptional customer service and strives for continuous improvement. Our client offers a positive and inclusive work environment, excellent training, and opportunities for personal development and career growth.

If you are customer-oriented, possess strong leadership skills, and thrive in a fast-paced setting, we want to hear from you! Apply now and take the next step in your customer service career as a Customer Service Supervisor.

Note: Only shortlisted candidates will be contacted. Thank you for your understanding.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.