Customer Service Administrator
Job type: Permanent
Hours: Monday-Friday 8am-4pm
Location: Carlisle
Salary: Experience dependent
We are delighted to be recruiting a Customer Service Administrator on behalf of a prestigious and well-known local business, specialising in the sale of high-end products.
The role:
As a Customer Service Administrator, you will be responsible for providing a premium customer experience by handling queries efficiently and in a timely manner.
Responsibilities:
* Answering customer enquiries (telephone, emails and Company website as well as eBay and Amazon)
* Processing returned products
* Processing refunds to customers
* Taking in deliveries
* Assisting the Service Manager
* Health and safety
* Being responsible as far as is reasonably practicable for your own health and safety, and the health, safety and welfare of other people
* Compliance with the company's health and safety statement
Skills/Experience
* Excellent communication skills
* Experience in a similar role
* Friendly and approachable
* Excellent customer service skills
* Organisational skills must be strong
* Willingness to learn and develop skills and product knowledge.
* Able to work individually and as a team
Apply online today or call Jason or Simon on (phone number removed) for more details
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