Anderson Knight is working with a leading financial services organisation to hire a dedicated Complaints Resolution Handler. This role reports to the Complaints Team Leader and is vital for resolving customer complaints in line with company procedures.

Working Hours:

* Monday to Friday: 08:00 - 20:00

* Weekends: 09:00 - 18:00

Shifts are assigned on a rotating basis to ensure full coverage during operating hours. Flexibility is required, and hybrid working is available after completing 5-6 weeks of training.

Key Responsibilities:

* Efficiently log, manage, and resolve customer complaints.

* Take ownership of a caseload of complaints, managing them to resolution.

* Strictly adhere to internal procedures and processes.

* Maintain high standards of professionalism and customer service.

* Work closely with internal departments to facilitate resolution.

* Provide regular updates to customers on the progress of their complaints.

* Proactively identify trends and contribute to prevention strategies.

Requirements:

* Previous experience handling complaints from start to finish.

* Strong written and spoken English skills.

* Attention to detail.

* Ability to build relationships.

Benefits:

* 33 days holiday (25 days annual leave and 8 public holidays)

* Birthday day off

* Discretionary bonus

* Up to 20% pension contributions

* Eyecare and PMI benefits