Introduction
We have an excellent opportunity for an administrator with excellent customer service skills to join our busy manufacturing client in Hamble.
Your primary role will be engaging with customers, covering all aspects of customer service and contact. You'll take responsibility for accurately confirming and loading customer orders on our bespoke IT system. While 75% of the job will involve order confirmation and processing, you will also handle reception duties, ensuring a warm welcome for visitors. As the principal individual answering and fielding general telephone calls and emails, you'll also be the first point of contact for visitors.
Job Description
* Answering and fielding telephone calls and emails into the business.
* Being the first point of contact for visitors, ensuring a friendly and professional reception including organising and serving drinks and lunches for visitors.
* Organising and serving refreshments for visitors at the request of the Sales Team.
* Loading and processing a range of customer orders.
* Timely acknowledgment and management of customer orders and any amendments.
* Proactively communicating with customers to ensure their needs are met.
* Liaising with Sales, Purchasing, Operations, and Engineering departments.
* Progressing orders through production and providing necessary follow-up and support to customers.
* Organising company events and ad hoc social events.
* You'll also collaborate with various departments, occasionally working from our Swanwick facility to fulfil your role.
Skills and Experience
* Essential - office administration
* Ideal - customer service.
* Education: Good standard of education - loading customer orders requires a high level of accuracy and attention to detail.
* Excellent written and verbal communication.
* Proficient in MS Excel and Word.
* Able to work with multiple operating systems simultaneously, transferring data and analysing information.
* Strong multitasking abilities and able to work well under pressure.
* Problem-solving, self-motivated, and driven.
* Team player with the ability to communicate professionally with stakeholders at all levels.
* Ideally, 1 year of relevant experience in manufacturing.
Hours and Benefits
* Ideally a full-time role but could suit part-time hours.
* Minimum hours: 9:30 a.m. - 3 p.m. Monday to Thursday and 9:30 a.m. - 1:30 p.m. Friday.
* Coverage required Monday to Friday.
* Free parking
* Cash Back Healthcare scheme with a generous allowance towards Chiropractor, Osteopath, Physiotherapist, etc.
* Discounted Gym membership.
* Half-day Fridays.
* Christmas close.
* 25 days annual leave plus bank holidays