Customer Service Advisor

Glasgow City CentreSalary - £24,544 per annum

The companyYou will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth insights to their customers purchasing habits. This office is based within the client's offices in Glasgow City Centre close to Queen Street train station. The role of the Customer Service Advisor will be to assist customers who are contacting you regarding their current subscription, answer any questions they may have and amend as and when required. Your duties will include, but not be limited to:* Answering inbound calls and emails* Answer customer queries* Resolve any customer issues to the best you can* Liaise with internal and external departments where requiredIn return, the Customer Service Advisor will receive:* Monday to Friday 8am - 6pm, and 1 in 3 Saturdays between 8am - 6pm* Must commit to full time training Monday to Friday 9 am to 5pm for 2 weeks* Excellent training * Central office location based in Glasgow city.About youIn order to be considered for the role of Customer Service Advisor, the successful candidate will have good customer service experience from a call/contact centre environment. The successful Customer Service Advisor will also have:* Excellent communication skills, both verbal and written* Organisational skills* Be comfortable with Microsoft outlook and other ad-hoc administration dutiesApply ASAP for immediate consideration…

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