The successful Customer onboarding lead will ensure all operational processes are set up ahead of Go-Live and collate and understand scope from Key Account Director with operational manager.

• Ensure all operational processes are set up ahead of Go-Live
• Collate and understand scope from Key Account Director with operational manager
• Join and lead customer calls to run through operational requirements
• Document all operational requirements into a customer facing SOP and get internal and external sign off
• Customer account open and correct
• Operational workflow appropriate and ready
• Gather and hand over any IT requirements from the customer
• Identify and highlight any potential delays with the correct teams
• Identify and escalate any financial risk

To be successful in this role of Customer onboarding lead we would love to speak to anyone who has experience of:

• Excellent written and verbal communication skills
• Confidence & ability to get people together
• Planning/organisation skills and attention to detail
• Agility and flexibility
• Able to work at a pace

ACS are recruiting for a Customer onboarding lead. If you feel that you have the skills and experience required in this advertisement to be a Customer onboarding lead, please submit your CV including an outline of your experience as a Customer onboarding lead. It is always a good idea to include a covering letter outlining your experience as a Customer onboarding lead with your application as this will enhance your chances of selection and improve your prospects of landing the Customer onboarding lead role you desire.