Job Title: Customer Service Specialist Job Type: Full time, Permanent - Office Based Location: Sheffield  

Elevation Recruitment group are working on a fantastic opportunity, based in Sheffield. Our client is looking for a Customer Service Specialist to join their team on a permanent basis. The ideal candidate will possess excellent communication and organisational skills, be detail-oriented, and have a passion for customer service.

Responsibilities of the Customer Service Specialist

• Communicate with the Sales Department to facilitate the onboarding of new clients
• Manage the offboarding process for clients, ensuring all necessary steps are taken with efficiency and professionalism.
• Address and resolve general customer service queries with precision and within SLA timeframes
• Foster positive and lasting relationships with customers through exceptional service and a customer-centric approach.
• Manage the returns process, providing support and solutions to customers while adhering to company policies.
• Work collaboratively with the warehouse team to streamline the returns process.

Requirements of the Customer Service Specialist:

• Excellent customer service skills/experience, preferably in a fast-paced environment
• Exceptional communication skills, both written and verbal
• Strong problem-solving and organisational skills
• Ability to multitask and prioritise workload
• Experience in warehouse environments is advantageous
• Proficiency in Microsoft Office

If you are passionate about customer service and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity!