Established Catering Equipment, Linen and Furniture Hire organisation seeks a self-motivated, effective communicator to join their customer-focused team as Customer Service Administrator. Perfect Graduate entry level role providing hands on experience of Client Management, Administration and Sales and Logistics. Full training and mentoring will be given.
Playing a vital role in providing exceptional customer service and providing administrative support to ensure efficient operation of the office, the role of Customer Service Administrator involves building strong relationships with clients, managing orders/quotes and supporting the operations/sales teams to ensure seamless service delivery. The ideal candidate for the role of Customer Service Administrator will be adaptable, proactive, flexible and capable of managing a variety of tasks in a dynamic environment, organised and possessing a high level of accuracy and professionalism.
The position of Customer Service Administrator is offered as a Permanent or Temporary to Permanent contract with competitive salary and immediate start available.
Duties and responsibilities of Customer Service Administrator:
* Answer phone calls and respond to client queries, maintaining high levels of customer service
* Manage client accounts, building strong and lasting relationships
* Create and follow up on client quotes
* Process sales orders
* Process client payments and chase outstanding payments
* Maintain an organised filing system
* Handle incoming and outgoing post
* Providing support to:
(i) Sales & Marketing (software scheduling, marketing initiatives, competitor analysis)
(ii) Logistics/Operations (vehicle and driving licence checks, maintaining logistical documentation and employee data records)
(iii) Health & Safety (fire safety and first aid kit checks)
* Perform end-of-day lock-up duties alongside a second staff member
Skills/attributes required by Customer Service Administrator:
* Proficient with Microsoft Office Suite (Excel, Word, Outlook) experience of WordPress and Adobe Photoshop - desirable
* Strong and confident communication skills, both verbal and written
* Ability to work well under pressure and manage multiple priorities
* Flexible and adaptable to changing tasks and demands
* Quick learner with a proactive, 'can-do' attitude
* High level of accuracy and attention to detail
* Strong organisational skills with the ability to prioritise and multitask
* Excellent communication and interpersonal skills, with a customer-focused approach
* A proactive attitude, always looking for ways to improve processes and customer service
Location: Alcester, Warwickshire
Hours of Work: 08:30 - 16:30 Monday to Friday (37.5 hours)
Salary: £23,500 p.a. - £24,500 p.a. dependent upon experience
If you have the skills to fulfil the role of Customer Service Administrator and are looking for a rewarding position in a customer-focused company, please APPLY TODAY