LOLADEX P3 LTD, a leading IT consulting firm, is seeking a dedicated and skilled IT Customer Support professional to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support to our clients, ensuring high levels of customer satisfaction and seamless operation of IT systems. This role involves troubleshooting technical issues, guiding users through solutions, and collaborating with other IT team members to enhance service delivery.

Key Responsibilities:

1.

Technical Support:

* Provide first-level support for IT-related issues via phone, email, or chat.

* Diagnose and resolve hardware, software, and network issues.

* Guide clients through step-by-step solutions and troubleshooting processes.

2.

Customer Service:

* Maintain a high level of customer satisfaction through professional and courteous support.

* Address customer inquiries and complaints in a timely and effective manner.

* Escalate complex issues to higher-level support or specialized departments when necessary.

3.

Documentation and Reporting:

* Document customer interactions, issues, and solutions accurately in the ticketing system.

* Prepare and update technical documentation and user guides as required.

* Generate regular reports on support activities, ticket resolution times, and customer feedback