Casual Retail Assistant

Claridge’s

We are seeking a driven Casual Retail Assistant to join the Claridge’s Retail team to assist our guests and customer during the festive season.

The Casual Retail Assistant role is available for an immediate start and will be required to assist the Retail department until January/February 2025.

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.

As a Casual Retail Assistant at Claridge’s, you will be responsible for:

• Assist guests and customers with their queries and processing payments;
• Receiving, unpacking and arranging new shipments from suppliers and vendors;
• Arranging and labelling goods in the display shelves;
• Providing shopping advice and recommendations, wrapping and presenting products for our guests and customers;
• Collaborating with other team members to keep the sales floor area clean and organised at all times;
• Creating memorable experiences for our guests, simultaneously ensuring that service is prompt and professional;
• Supporting the Retail team, including the Retail Manager and other Retail assistant with opening and closing the Retail, responding to emails and sending reports;
• Occasionally support other Outlets in the hotel

Successful candidates for our Casual Retail Assistant opportunity will:

• Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service;
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories;
• Be motivated, creative and have worked in a similar role, within a five star or luxury hotel environment;
• You will have a passion for luxury and quality products, be a team player who is an avid learner who wants to be challenged and developed;
• Be fluent in spoken and written English;
• Demonstrate the ability to work in a pressured environment with the most demanding guests during festivity period and weekends;
• Knowledge of Excel, Micros and Adaco systems would be advantageous.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

In return we offer fantastic industry leading rewards and benefits, including:

• Excellent salary and benefits
• Exceptional opportunity for personal training and development
• Internal transfer and promotion opportunities
• Meals on duty

Terms and conditions apply to all benefits

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.