Job Role: Account Manager

Reports to: Regional Manager

Hours: 45

Location: Swindon

Salary: £32,000-£36,000 (dependent on experience)

Introduction & Job Purpose

An exciting opportunity has arisen for an experienced Site Manager looking to take their next step and join the team at Challenge trg Group. Challenge trg Group is a privately owned specialist logistics UK company that has a number of blue-chip clients across the UK.

The Site Manager is responsible for all aspects of one of our blue-chip contracts to ensure that a high-quality consistent service is delivered to meet client requirements. This role will be responsible for delivering on the KPIs and SLA, managing the onsite team to ensure daily operations run smoothly.

Key Responsibilities

Fully manage the contract from recruitment, building effective client relationships to operational delivery
Meet with the client on a weekly basis to review SLA/KPIs
Consistently achieve weekly KPIs
Monitor, forecast and report on the financial performance of site
Line management of the onsite team including motivation, target setting and development
Oversee the daily implementation of the operational plan
Regular updates and timely escalation of risk/issues to line manager
Translate strategic and longer-term objectives of Challenge trg Group into feasible and understandable solutions for the onsite team
Strong client relationships and creation of positive client perception of Challenge trg Group
Fully understand client requirements and ensure they get fulfilled consistently
Recruitment of the Production staff and other staff locally to meet demands
Accountable for the calibre of workers selected to work for client accounts and recruiting methods are in line with Company procedures
Co-ordinate with the Operations/Recruitment Team for advertising and marketing needs
Plan and organise the assessment process for all production staff
Accountable for overall compliance at sites and ensure plans for contingencies are in place
Complete costings accurately for worker's pay on a weekly basis
Effective staff management including absence, pay queries, performance, retention, etc
Undertake investigations and conduct disciplinary/grievances as and when required
Plan and organise the induction process for new starters including a meet and greet and issuing of welcome packs/uniforms, etc
Responsible for accurate accident reporting and any insurance/claim issue that may rise
Maximise all opportunities onsite
Reduce spend wherever possible i.e. 2nd Tier Agency
Accountable for exceeding budget, driving results to achieve required P&LOther

Act in a calm, professional and proactive manner at all times
The Site Manager will take a flexible approach to their working arrangements, particularly in relation to re-assignment of duties that may be necessary when colleagues are away or during peak periods of work.

Person Specification

Qualifications

Educated to GCSE level or equivalentExperience and Skills:

Proven experience of contract management ideally in the Food Delivery environment
Experience of building effective client relationships at all levels
Experienced and successful at management and delivering results.
Presentation, selling and negotiation skills, together with the ability to produce results.
Experience of working with various reporting and forecasting tools.
Experience of strong people management skills and enjoys a challenge and working to targets.
Excellent communication and interpersonal skills with ability to establish rapport with a variety of stakeholders at all organisational levels
Excellent client facing skills with the ability to build effective and sustainable relationships
Self-driven, proactive and results-oriented with a positive outlook, a clear focus on quality and business profit.
Outstanding numerical and budgeting skills
Uses own initiative and uses good judgement to make decisions
Excellent organisational and time management skills
Very good computer skills including MS Office (Word, Excel and Power Point)
Have strong leadership skills and be able to motivate and encourage good team work
Be analytical and methodical in your approach to problems
Excellent numeracy and literacy skills
The ability to effectively handle a busy and varied workload, meet tight deadlines and prioritise effectively
Resilient and able to work in an organisation that is undergoing change due to development and growthEssential Behaviours:

'Can-Do' attitude
Proactive and positive approach to working
Professional and presentable at all timesChallenge-trg Recruitment Ltd is acting as an employment business in relation to this vacancy

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation