Collections Advisor Northampton 35 hours per week£21,000-£25,000 per annum DOE plus uncapped commission and extensive benefits packageOur well established and reputable client are currently seeking a Collections Negotiator to join their team due to continued business growth.The successful candidate will have excellent telephone-based customer service experience and communication skills, be target driven and able to work within a fast paced, ever-changing environment. Collections experience would be preferred, however, not required.In return, our client can offer a friendly, vibrant working environment with uncapped commission scheme, benefits package and free parking.Key Duties:

• To negotiate payments with customers to clear and update the files as efficiently as possible.
• Answering a high volume of calls from customer, both through inbound and outbound calls and maintain a rapid response according to agreed standards.
• Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within set guidelines and targets.
• Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file.
• Correctly extracting information from file notes to deal with the calls efficiently.
• Logging information on calls received and maintain detailed and accurate records.
• Liaising with Enforcement Agents on the status of files when required.
  • Attend training to develop relevant knowledge, technique and skills.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
• Assisting with other office duties when required

Required Skills and Experience:

• Prior Collections/Debt Recovery or Credit Control experience 
• Previous telephone-based customer service experience is required.
• Excellent call handling skills with the ability to remain calm on the telephone but establish a firm and confident telephone manner.
• Excellent track record of exceeding targets
• Target driven.
• Highly organised
  • Able to work well under pressure and deal with calls of the nature of the business.
• Team Player with ability to work under own initiative.
• Sound Decision Making Skills.
• Flexibility and Good Interpersonal Skills

Preferred Skills and Experience:

• Up-to-date knowledge of relevant industry standards (Preferred)
• Knowledge of Road Traffic and Council Tax Debt (Preferred)
• Excellent mathematical skills
• Microsoft office including excel and PowerPoint.

The Offering:

• £21,000 - £25,000 per annum DOE basic salary plus uncapped commission structure
• 35 hours per week between 08:00 -19:00 – Monday to Friday and every other Saturday – 09:00 – 13:00. The shift pattern is rolling week by week basis to include 1 early and 1 late shift. Shift patterns include Monday-Friday 11:30 – 19:00 and 4 shifts 08:00 – 14:30.
• Please note: from January 2025, the shift pattern will change to include 09:00 – 17:00 and less Saturday shifts.
• Contributary pension scheme
• Health cash plan
• Employee Assistance Programme
• Extra day holiday for your Birthday
• Cycle to work scheme.
• Free parking

For more information on the role, please make your application and one of our recruitment team will be in touch.