Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam's Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.
We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.
Assistant Reception Manager - Part time
£20,800 per annum, plus service charge
We treat our people like family and our guests like royalty!
We are recruiting a part time Assistant Reception Manager to join our amazing Front of House team.
Working 32 hours per week, 4 days out of 7
You will need to be flexible to cover various shifts, including early and late shifts.
Weekend and bank holiday working is required
The Assistant Reception Manager is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the company's key standards. They are also responsible for ensuring the smooth running of the department and training of the team. Good time management is required in order to plan ahead and to think of the development of the team.
What we are looking for:
Previous experience as an Assistant Reception Manager or Reception Supervisor in a hotel is desirable.
Enthusiasm, dedication and the ability to influence and develop the team
Excellent customer care and communication skills
The ability to interact with colleagues and guests in a friendly and professional manner
Be well presented and able to remain calm under pressure
Good working knowledge of Microsoft and reservations systems
Knowldege of Opera is desirable.
Why work at Luton Hoo:
We are dedicated to the development of our staff and offer a great range of benefits including:
Free meals on duty are provided by our talented kitchen team
Enhanced holiday allowance after 5 years' service
We have plenty of free parking
We also have amazing recognition awards for exceptional customer service
A share of the service charge*
Discounted rates in all of our hotels for you, your family and your friends!
Staff accommodation - subject to availability
Career & development opportunities across the Arora Group
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
*Service charge is dependent on hours worked and sales performance and is not guaranteed
