Venrec are pleased to be recruiting on behalf of our client for Receptionists to join their growing team based in Maidstone, Kent 

The role entails (but is not limited to): 

• Monitoring the practice appointments system 
• Taking calls from patients and pharmacies 
• Dealing with confidential information
• Ensuring that health and safety guidelines are followed
• Dealing with all requests for appointments or visits (both in-person and by Telephone) - ensuring that all requests are directed to the appropriate healthcare professional
• Dealing with any repeat prescription queries and requests 
• Filing, scanning, etc. 
• Dealing with any requests from other members of staff and patients 
• Liaising with the Ambulance service for any urgent referrals 
• Escalating any complaints to the Team Leader or Operations Team Manager 
• Registering new patients, temporary residents and immediately necessary patients 
• Organising any referrals to District Nurses, Rapid Response when necessary 
• Taking payments for non NHS services 
• Ensuring that the reception area is kept clean and tidy 
• Relaying patients results 

The successful candidate will have the following skills and experience: 

• Previous experience working as an administrator or receptionist within a Healthcare setting would be beneficial 
• Experience working within admin
• The ability to follow instructions and processes 
• Excellent communication skills, both written and verbal 
• Excellent time management skills 

The rate of pay for this position is £11.50 per hour

Our client is happy for this position to be full time (37.5 hours per week) or part time (30 hours per week).