Job Title:  Repair centre Lead Technician
Location: Tewkesbury
Salary: £38,000
 
Job Summary
 
Our client in Tewkesbury is a leading technology organisation seeking a talented individual to support with repairs and maintenance of the product range. Ideally you will have a strong electronic background and hands on repair experience as well as excellent communication skills to liaise with customers in a technical manner.
 
Specific Job Responsibilities

Effective maintenance of the global internal repair logs whilst recognising the value of thorough data capture for continuous improvement
Standardise and document the repair process including creating videos & tutorials to reduce the time to repair
Train and educate remote repair technicians
Proactive communication with customers repairs facilities to improve the quality of incoming fault reports and reduce the number of unnecessary returns
Thorough fault finding and diagnostics of product failures to component level
Administration of repairs in terms of goods receipt, sales orders & customer acknowledgment
Timely completion of high-quality product repairs & documentation
Always maintaining safe working practices e.g. soldering
Highlight repeat failure modes to engineering and management for continuous improvement
Monthly information sharing meeting with engineering
Support the incoming inspection of product from our sub-contractors
Timely creation of inspection reports & feedback to sub-contractors
Recognise direct link between incoming quality, field failures & repairs
Create & maintain a PAT testing schedule
Support continuous improvement through 5S
Undertake other tasks that maybe reasonably required by the business 
Travel Requirements

Visits to our sub-contractors & Global repair facilities may be required. 
Required Qualifications & Experience

Natural flair for problem solving & diagnostics of electronic circuits to component level
HNC or equivalent in electronics engineering would be desirable
IPC-A-610 certified & experience of electronics component handling
Experience of diagnostic equipment e.g. multi-meters & oscilloscopes etc
Experienced in the soldering of fine-pitch electronic components
Previous supervisory experience is preferred.
MS Office tools experience
Competencies
Technically competent with a strong hands-on approach.
Strong verbal communication and active listening skills
Patience, time management & leadership skills and the ability to prioritise tasks
Ability to always work with a sense of urgency and with attention to detail 
For more information please contact Grady Izatt on (phone number removed) or email (url removed)