Role: French speaking Technical Support representative 

Responsibilities:

• Respond to customer inquiries and provide technical assistance via phone, email (mainly in French) 
• Diagnose and troubleshoot technical issues, both hardware and software related
• Guide customers through problem-solving steps and provide solutions
• Escalate complex technical issues to the appropriate team members for resolution
• Keep accurate records of customer interactions and relevant information
• Assist in creating and updating technical documentation for our products
• Collaborate with cross-functional teams to improve our products and services

Requirements:

• High school diploma or equivalent, Bachelor's degree preferred
• Proven experience in a technical support role or similar customer service position
• Strong knowledge of computer hardware, software, operating systems, and networks
• Familiarity with troubleshooting techniques and tools
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple tasks effectively
• Attention to detail and strong problem-solving skills
• Fluency in French and in English

What's on offer: 

Salary: up to €35000 p/a DOE + up to €5500 bonus p/a 

Benefits: 

• Private pension contribution
• Private healthcare insurance
• Life assurance and income protection
• Cycle-to-work scheme
• Gym membership discounts

Relocation package: up to €500 + the cost of transport to Ireland

Work model: Hybrid