About us...

Sofitel London-Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do...

We are looking for a Restaurant Manager to oversee restaurant operations for Le Belle Époque', ensuring the team delivers warm, welcoming and exceptional service that consistently exceeds guests’ expectations.

• Lead by example and foster team dynamics to ensure the team remains focused on meeting guests’ needs and brand standards.
• Monitor the performance of the restaurant through analysis of guest feedback and financial results, initiating corrective action as needed.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Assist with the preparation of the annual operating budget. Manage budgets, reduce costs and maximise profitability.
• Communicate and enforce policies and procedures regarding pouring measures and age verification.
• Plan and execute marketing campaigns and promotions to attract and retain guests.
• Work closely with the Head Chef and The Director of Food and Beverage to identify pertinent concepts and menu design for the outlet in line with brand standards.
• Conduct daily briefings with the team and attend daily Food and Beverage meetings with the leadership team to ensure a seamless guest experience.
• Manage staffing levels according to business demands.
• Address any guest concerns promptly, attentively and efficiently.
• Coach, train, and support the team to provide consistently high standards while continually seeking improvement.

More about you...

• Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Strong communication, interpersonal and organisational skills.
• Full understanding of financial aspects, budgeting and profit and loss.
• Flexibility to adapt to changing priorities and operational needs.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• A smart and professional appearance.
• Proven track record in a similar position within a 5-star hotel.
• Excellent standard of English, both written and spoken.
• Experience of working with brand standards.

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.

• Complimentary on-site parking is available whilst on duty.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistanceprogramme.

• Arora star employee recognition.

• Long service recognition award.