Are you an experienced Team Leader with a background in utilities or collections? If so, we want to speak with you!

Red Recruitment is recruiting an experienced Team Leader to join our client based in Llanelli.

This role will require you to use your utilities and/or collections experience to manage a team of Customer Service Agents.

Benefits and Package for a Team Leader:

Salary: £27,000 per annum
Hours: Monday - Friday, hours between 8am - 6pm and 1 in 2 Saturdays, 9am - 1pm
Location: Llanelli
Contract Type: Permanent
Free parking
Friendly and encouraging environment
Health and wellbeing programme
Bonus scheme (quarterly bonus)
Internal recognition schemes with financial award
Pension scheme
33 days annual leave (including bank holidays and your birthday)
Social events including Summer and Christmas parties
Support and training provided
Career progression opportunitiesKey Responsibilities of a Team Leader:

Managing, coaching and motivating a team of Agents
Tracking and measuring individual and team goals and targets
Ensuring customer expectations are met
Providing support to the team with high-volume calls or escalations
Encouraging the team to achieve high standards of performance and customer serviceKey Skills and Experience of a Team Leader:

You must have contact centre experience
Experience within the utilities or collections industry is required
Previous experience leading a team is required
Good communication skills
You should be able to think independently and work within a team
You must have a valid UK driving licenseIf you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)