Customer Service Coordinator
Location: Wakefield
Hours: Monday - Friday
Are you passionate about delivering outstanding customer service and want to work with a leading name in the new home building industry? We're recruiting a Customer Service Coordinator for a forward-thinking national property developer in Wakefield. This is a fantastic opportunity to be part of a successful team that prides itself on providing high-quality homes and exceptional service.
The Role:
As a Customer Service Coordinator, you will be the main point of contact for homeowners, ensuring a smooth experience from the handover of their new home through to resolving any post-completion issues. You will work closely with internal teams such as construction, sales, and warranty to coordinate quick and efficient resolutions to customer inquiries, maintaining a high level of customer satisfaction.
Key Responsibilities:
- Handle customer queries and concerns regarding their new home via phone and email.
- Liaise with construction teams and contractors to ensure prompt resolution of post-completion issues.
- Maintain detailed records of all customer interactions, ensuring follow-ups are completed in a timely manner.
- Coordinate service visits and repairs, providing customers with updates throughout the process.
- Continuously look for ways to improve the customer experience and streamline processes.
What We're Looking For:
- Experience in a customer service role, preferably within the property or construction industry.
- Excellent communication skills, with a customer-focused and professional approach.
- Ability to prioritise and manage multiple tasks in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and customer management systems.
Why Join Us?
Join a leading new home builder known for delivering high-quality homes and providing an exceptional customer journey. This is a chance to work in a supportive environment that values collaboration and continuous improvement.
