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Date Added: Wed 01/01/2025

Customer Account Handler

Harrow, UK
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Company: AVENUE THORN RECRUITMENT SERVICES

Job Type: Permanent, FullTime

Salary: £25,000 - £30,000 per annum

  • Allocating M&E /HVAC jobs to be completed out to a team of field based engineers/subcontractors and tracking progress
  • reactive breakdown requirements for domestic & commercial clients
  • Managing maintenance requirements for domestic & commercial clients
  • Answering incoming calls/emails from clients and establishing their requirements
  • Providing information and guidance on services provided
  • Taking jobs to be completed from clients and setting up jobs on computer system
  • Obtaining costs from suppliers for parts
  • Sending/raising further work quotes for approval, following a breakdown
  • Raising purchase orders from suppliers
  • Ordering parts and booking in further works
  • Sending completion reports and certification to clients
  • Raising RAMS where necessary
  • Completing tender documentation
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