Fantastic opportunity to join a great Tunbridge Wells business as a Temporary 1st Line of Technical Support. This role has the potential to become permanent for the right person!

Our client is an organisation that works in Cloud-based telematics, and working for them is an exciting opportunity to get involved in the local area not to be missed!

Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.

Key Responsibilities:

Provide technical assistance and support to customers via phone, email, and chat channels.
Diagnose and troubleshoot technical issues related to our video telematics products and IoT devices.
Escalate complex issues to the Technical Support Team Lead for further investigation and resolution.
Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system.
Collaborate with internal teams, including the Product Group and Account Management, to address customer concerns and provide feedback on product performance.
Stay up-to-date on product features, enhancements, and troubleshooting techniques through ongoing training and self-study.
Participate in team meetings and training sessions to share knowledge and improve overall support efficiency.Perks of the Role;

Monday-Friday only 9 am- 5 pm
6-8 weeks assignment
Weekly Pay
£12.91-£13.74 per hour * Experience-dependent*
Free Parking on SitePlease apply today as this job has an immediate start