We are looking for a Housing Advisor Officer to join the team of a well-established housing organisation within the West Midlands. Housing Advisor Officer Permanent Role Mon-Fri/ 35 hoursBased in OfficerPay of £30,000 - £35,000As a Housing Advisor Officer, you will be:

• Assisting Tenant with any queries or reports they may have
• Managing a complex case-load of Inbound calls and emails Ensuring tenants receive good customer service
• Ensuring communication is thorough and a good level of service
• Work towards daily goals and targets
• Dealing with reports that will include ASB, Safeguarding and management

As a Housing Advisor Officer, you will have:

• Experience in either ASB, Safeguarding or Housing management
• Previously managed your own case-load of ASB
• Experience within Safeguarding
• Investigated ASB and Safeguarding related issues
• Worked with vulnerable customers
• Able to provide good levels of Customer Service
• Work in a fast paced environment
• Requires a basic DBS and Social Media check

The benefits of Housing Advisor Officer are:Experience in a reputable company25 days annual leave + Bank holidays and more Only looking for applications from someone with previous experience within the Anti-Social-Behaviour or Safeguarding sector or Housing Officer Candidates.If this role is of interest, please apply directly to this advert. For more information, you can call Laura on