We are recruiting for an experienced EXPORT MANAGER to join a global freight forwarder based locally to the Heathrow area.

Duties would include:

• Continuously grow customer service excellence and productivity effectiveness through development and process review.
• Engage and grow all people in area of responsibility through the implementation of Active Leadership.
• Responsible for the retention and growth of Key Accounts within the Region and for identifying key areas of added value to the customer.
• Lead customer reviews; identify 'hot spots’ ensuring KPI’s and continuous improvement programmes are run in partnership with customers.
• Manage and develop existing customer relationships internally and externally to ensure they are committed and that their business is retained and opportunities for growth are leveraged.
• Manage implementation of all new key accounts to ensure successful for customer and company.
• Lead/participate in presentations to existing and potential customers.
• Manage Customs Compliance procedures and documentation
• Maximise Gross Profit through Service Selection
• Manage Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
• Maintain DfT and CAA compliance
• Manage Key Performance Indicators (Milestones, Station Metric)
• Contribute to the First Choice continuous improvement program
• Manage Weekly Team briefing sessions

Experience needed:

• 5+ years experience within exports / freight forwarding
• Outstanding communication skills
• Team management experience
• Excellent communication

Working hours:

• Monday - Friday 0900am - 1730pm