Project Delivery Manager

Location: Chertsey (3 Days per week)

Salary: Up to £70,000 (DoE)

Do you currently work within the Project Delivery Space with a deep understanding of customer service? Can you provide technical consulting for service operations? Are you looking to work closely with a market-leading client, providing your expertise to Europe and beyond? Then this position may be for you!

The Role:

As a Project Delivery Manager, you will be responsible for the leadership and support of Customer Support operations. Ensuring the swift and consistent delivery of improvements in order to meet and exceed business targets. You will be comfortable communicating and coordinating with the team, as well as operating and designing service processes using Customer Support operation tools. You will also help identify improvements to systems as well as liaising with key stakeholders and maintaining good relations.

The Client:

The Client is a global leader in technology solutions, seeking their next outstanding Project Delivery Manager.

Requirements

• Bachelors in computer related subjects or equivalent
• Proficient written and verbal skills in English and Korean
• 5+ Years experience on Customer Experience Management Platforms such as, Sales Force, Sprinklr, Zendesk, Khoros etc.
• Proficient in vendor management
• Ability to write proof-of-concept applications using available SDKs and APIs
• Ability to analyze API source code and assist product and documentation teams to identify gaps in documentation.
• Confident to liaise with internal and external customers, and providing excellent communication to stakeholders
• Full UK Driving license

Benefits

• 25 days annual leave
• Discretionary bonus based on performance
• Permanent Health Insurance
• Private Medical Insurance
• Life assurance
• Flexible monthly personal care allowance

If you are eager to learn and have strong experience with the skill set above, and the role looks like a great fit, then please send your updated CV to and we can schedule a conversation to discuss your application.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.