Customer Service Coordinator

About the Company
Join one the UK's leaing providers of immersive, large-scale events that deliver unforgettable experiences for corporate and private clients. This company is known for creating vibrant, themed events that captivate audiences. With over 20 years of experience, they're committed to offering exceptional service and crafting memorable moments for thousands of attendees each year.

Role Overview
We're looking for a Customer Service Coordinator to support a busy event season on a six-week contract. In this role, you'll liaise directly with clients, ensuring they have all the essential information needed to attend and enjoy the events. This position involves frequent phone and email communication with customers, event preparation assistance, and general office administration support.

This is an ideal role for someone organised, personable, and eager to make a difference in a collaborative team.

Key Responsibilities

* Communicate with clients by phone and email to provide event details, confirm bookings, and address any logistical questions.

* Coordinate with internal teams to support smooth event planning and execution.

* Maintain accurate booking records and manage event-related documentation.

* Provide friendly, knowledgeable customer support, assisting with inquiries and helping to ensure an excellent client experience.

* Assist the finance team with tracking payments and other ad hoc administrative tasks as needed.

About You
The ideal candidate is friendly, articulate, and enjoys working with people. You're highly organised, able to multitask, and keen to make a positive impact. While experience in a customer service or administrative role is beneficial, enthusiasm and a proactive attitude are most important!

Requirements

* Strong communication and organisational skills.

* Ability to manage multiple tasks in a fast-paced environment.

* Team-oriented, customer-focused, and ready to bring a positive attitude to work.

What We Offer

* A supportive and friendly team environment.

* Free on-site parking and a casual dress code.

How to Apply
If you're ready to help create exceptional experiences and support clients in having a memorable event, please apply with your CV