The Customer Service Advisor will provide exceptional service to all customers, handling inquiries and requests with proficiency. The role requires a dedicated and empathetic professional, skilled in providing solutions and maintaining the company's high service standards.

Client Details

The business is a leading player in the FMCG industry, employing over 100,000 staff across multiple sites. The company is well-established, boasting a strong reputation for quality products and exceptional customer service. Located in Liverpool, the business is renowned for its commitment to employee development and growth. .

Description

• Managing customers orders to ensure fulfilment.
• Promptly and efficiently resolving ant queries or complaints.
• Analysing key trends to impact long term solutions.
• Communicating and coordinating with internal departments.
• Providing feedback on the efficiency of the customer service process.
• Delivering expectational and professional levels of customer service.
• Ensuring process guidelines are adhered too.

Profile

A successful Customer Service Advisor should have:

• Strong communication and interpersonal skills.
• Proficiency in customer relationship management software.
• An ability to work well under pressure.
• Excellent problem-solving skills and attention to detail.
• A commitment to providing excellent customer service.

Job Offer

• A competitive salary.
• Excellent opportunities for career progression within the FMCG industry.
• A positive, team-oriented work environment.
• Comprehensive training and development opportunities.
• Generous holiday leave.