Support Manager, Infrastructure, Networks, Microsoft, ITIL, Hybrid, COR6994
 
We're looking for a Support Manager with a deep focus on infrastructure, servers, and networks to join a pioneering organisation as they embark on an exciting new chapter—building a new site and service desk team in Oxfordshire!
 
The Support Manager Role
 
 you will oversee a small, dynamic team of skilled 1st and 2nd Line Engineers, supporting over 1,500 users across the UK. This role will require you to ensure the seamless operation of infrastructure services, server management, and network connectivity across a Microsoft-based environment. You'll be responsible for leading the day-to-day operations of the service desk, ensuring your team provides high-quality technical support for both server and network issues, while also maintaining exceptional customer service standards. Achieving KPIs, maintaining uptime, and driving network reliability will be critical to your success in this role.
 
The Company
This industry giant are a true force to be reckoned with, delivering exceptional enterprise-level technical support and services to key suppliers within the manufacturing industry. With passion and innovation at the core, they empower businesses to succeed through the delivery and support of bleeding-edge technology solutions. 
 
Benefits

25 days holiday
6% pension 
Excellent bonus scheme - uncapped for high achievers
 
What's required of the Support Manager?

A strong technical background in 1st and 2nd line support, with a focus on infrastructure, server management, and networking.
Proven experience leading a service desk team or mentoring staff, with a desire to take the next step.
Familiarity with technologies like Office 365, Azure, Active Directory, and Group Policy, alongside server management and network monitoring tools.
Experience working within an ITIL framework, with a particular emphasis on change management and service continuity.
 
I want to do that! 
If you're eager to take on a new challenge, lead a talented IT support team, and help establish a new site from the ground up, this is an excellent opportunity! Apply today and take the first step toward an exciting new chapter in your career.

Support Manager, Infrastructure, Networks, Microsoft, ITIL, Hybrid
 
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