About the role

We operate the UK’s ONLY flexible multi-temp, shared-customer delivery logistics network.  We buy, warehouse, pick and distribute the entire stock that goes into our customer’s stores across the UK, priding ourselves on quality of service.

Working within a fast-paced, reactive environment, you will be responsible for clear, concise and accurate communication to internal and external customers.

Supporting an operation that primarily involves delivery overnight, this role is the key point of contact for stores and the senior leadership team (both internally and externally). You will be each store’s primary contact within Best Food Logistics and will be responsible for dealing with their queries and escalating their concerns and requests.

Role Responsibility

• Logging calls from stores and assisting them with their queries.
• Keying orders and processing requests for additional stock
• Sending out regular reports.
• Monitoring overdue deliveries and informing customers of the estimated time of arrival
• Contacting drivers directly for updates
• Answering queries from our customer’s senior management team
• Assisting the credit investigator to investigate store credit claims
• Receiving special requests/changes to planned deliveries from customers and informing the transport team
• Assisting the rest of the transport team with the day-to-day of a busy operation

You will need

Clear communication and professional phone manner, numeracy and literacy, and PC experience. Familiarity with Microsoft Office and former customer service/call centre experience will be of benefit to this role.

Whats in it for you

• 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
• 20% discount on F&F Clothing & Tesco Café
• 10% Booker discount
• 25% discount at all Pizza Express & Pizza Hut Restaurants (exc. buffet & deals)
• 25% discount at selected Burger King restaurants
• Pension – save up to 6% and Best will match your contribution
• 1 year life assurance for all colleagues; or 3 years if you join the pension scheme
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family & the opportunity to join a healthcare cash plan.
• An exclusive deals and discounts website saving you money on everyday purchases including cinema vouchers & a cycle to work scheme
• A great holiday package – 29 days pro rata

About The Company

Be part of something special. Join our team at Booker.

Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.

Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*