At InterContinental London Park Lane, we have fantastic opportunity to join the team as a Guest Relations Team Leader at our luxury hotel in Mayfair.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

We are looking for an enthusiastic and experienced Guest Relations Team Leader to join our dynamic hotel team. The ideal candidate will have a passion for delivering exceptional customer service, the ability to lead and inspire a team, and a keen eye for detail. This role is essential for ensuring that all guests have a memorable experience and feel valued during their stay.

As our Guest Relations Team Leader you are responsible for day-to-day supervision of the reception area, motivation and inspiring the Guest Relations Team. You lead by example when welcoming guests, dealing with queries and concerns and with making Reservations.

You are warm and engaging and will provide a personal service to ensure the guests stays are flawless from Check-In to Check-Out. You should have at least 2+ years in a hotel front office role, preferably in a supervisory position, as well as extensive knowledge of Opera or a similar PMS.

If you think this, is you, we would love to hear from you!

We are committed to offer and provide our Guest Relations Team Leaderwith a competitive salary and a large range of benefits:

• £15.86 per hour (£32,988 per annum), great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 
• Free meals on Duty
• We provide every employee company sick pay and life insurance.
• Subsidised childcare support.
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!
• Most importantly, we’ll help you grow, and develop you as an individual and inspire incredible.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow and push what’s possible.
• The promise of a personal and professional journey
• A place where everyone can belong and feel part of something bigger.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.