ENVIRONMENT:

A development company specializing in agricultural technologies, with offices in Stellenbosch and Johannesburg, is seeking a proactive Sales and Client Success Specialist to join the team in Johannesburg.  The primary purpose of this role is to drive revenue growth by taking initiative and expanding the client base across multiple commodity groups and regions within South Africa and other receiving markets globally.  As a Client Success Specialist, the individual will play a pivotal role in promoting products and services, nurturing client relationships, staying informed about industry trends, and contributing to the overall success and revenue growth of the company. This position is essential for product prioritization and development, ensuring effective product utilization, as well as identifying potential additions to the current offerings.

DUTIES:

Client Base Expansion:

• Market Analysis: Conduct thorough research to identify untapped business opportunities within a specific geographic areas and commodities around the world.
• Market Penetration: Develop and execute strategies for entering new markets and expanding the company's client and commodity base.
• Market Share Growth: Set clear goals for capturing market share in various commodities and work towards achieving them.

Relationship Building:

• Effective Communication: Establish open lines of communication with potential clients, ensuring their needs and concerns are heard and addressed promptly.
• Customer Service: Provide exceptional customer service to foster trust and maintain long-lasting relationships with clients.
• Client Retention: Implement strategies to retain existing clients and encourage repeat business.

Ensuring New Client Engagement:

• Onboarding: Guide new clients through the implementation process within the scope of the product and their broader product sets.
• Growth: Grow the use of certain feature sets to unlock further revenue.

Market Research:

• Trend Monitoring: Continuously monitor industry trends, competitor activities, and market conditions around receiver and supplier markets.
• Data-Driven Decisions: Use market research findings to make informed decisions and adapt sales strategies accordingly to grow their clients businesses.

Sales Strategy Development:

• Collaboration: Work closely with the Commercial team to develop comprehensive and effective sales strategies to upsell current clients and grow their client base further.
• Tailored Approaches: Customise sales strategies to align with the unique requirements of the fresh produce supply chain. This includes but is not limited to the growth of receiving market buyers and sellers.

Pipeline and Target Management:

• Lead Identification: Outbound sales strategies growing the use of the product, enhancing use and increasing carton level return back on farm.

Sales Presentations:

• Value Demonstration: Confidently deliver compelling sales presentations that highlight the value and benefits of the company's products or services.
• Live Demoing: Understand the client needs and the solution their product/ services can offer by demoing a heavy hitting solution.
• Problem-Solving: Address client needs and potential pain points during presentations, offering solutions and demonstrating how the company can meet their requirements.

Product Knowledge:

• Product Expertise: Maintain a deep understanding of the company's prod