Sales order process/administration person
We are a leading specialist in industrial labelling solutions, based in Welwyn Garden City. Known for innovation and customer focus, we deliver market-leading solutions to customers in the UK and internationally.
Now looking for a proactive and detail-oriented sales order processor/administrator to support the sales team and ensure smooth sales processes.
Customer Relations: Serve as the first point of contact for all customers, both potential and existing.
Customer Communication: Respond promptly to all enquiries, both domestic and international, while delivering exceptional service.
Product Expertise: Maintain detailed knowledge of all labelling products. Comprehensive training will be provided to enable the candidate to confidently recommend and discuss Silver Fox products.
Enquiry Management: Handle customer enquiries, clarify product requirements, and ensure the purchaser's needs are met.
Quotation Preparation: Prepare accurate quotations, follow up with customers, and provide support throughout the purchasing process.
Order Processing: Efficiently review purchase orders, shipping documentation, and export certifications.
Reporting: Track and report sales KPIs to support directors in making informed decisions.
Courier Management: Coordinate international courier collections.
Required Skills and Qualities for Sales Administrator:
* Sales order processing
* Deal with enquires
* Preparing quotations and follow up on quotations
* Clear concise detail oriented person
* Sage experience preferred
* Should have CRM experience
* Good organisational skills. and must have an eye for detail.
* Team player with a can-do, collaborative attitude.
* A problem solver focused on finding solutions.
Qualifications and Experience:
* Proven experience in sales administration, preferably in a B2B technical or engineering environment.
* Strong customer service skills with excellent communication and interpersonal abilities.
* Proficiency in Microsoft Office, CRM systems, and ERP software for order processing.
* Excellent communication skills, both written and verbal English.
* Exceptional organisational skills, with strong attention to detail and the ability to manage multiple tasks effectively.
* Capable of working independently while being a team player.
REWARD
* Permanent full-time contract (Monday-Friday).Salary: £26,000-£30,000 per annum (depending on experience).
* 28 days holiday (including bank holidays) + your birthday off.
* Workplace Pension
* Companywide bonus scheme subject to T&C's
* Non-contributory private health insurance.
* Free onsite parking and Bike-to-Work scheme as salary sacrifice.
* Gym membership loan available to full-time employees after confirmation probation passed subject to T&C's
* Weekly fruit and coffee delivery.
* Fun company events and additional non-contractual perks.
* Conveniently located near rail and bus links.
Applicants must have the legal right to work in the UK.
Please note that
* Silver Fox Limited is unable to provide visa sponsorship for this position.
* Importantly, this is an office based position where you will be dealing with our customers via written correspondence; email; telephone; social media.
* While part of the Sales & Marketing Team this will be a solo effort interacting with the different teams within the company.
* The position of Sales Processor/Administrator is vital in the smooth running of our operation. This is reflected in the salary being offered.
* To ensure smooth collaboration within the company; where tight production deadlines need to be met; our team operates cohesively, with everyone adhering to the same schedule