Commercial Claims Handler (AB370)

Salary: £30,000-£40,000

Location: Haslingden area

Claims Broker to act as a primary point of contact for clients and establish effective relationships with both clients and insurers offering client-centric claims solutions. The role will be handling claims from notification to final settlement whilst maintaining an audit trail of actions and adhering to FCA and company compliance protocols.

Role

• Effective handling of new claims from notification to resolution for motor, property and liability insurance.
• Creating new claim files, entries and updating financial records on relevant systems.
• Liaising with Insurers as regard to the settlement of claims.
• Managing client expectations throughout the process.
• Providing analysis of cover related issues to ensure correct policy response from insurers for clients.
• Notifying new claims, determining ongoing conduct in conjunction with insurers and discussing issues with experts.
• Liaise with providers regarding individual claims.
• Handling a portfolio of cross class claims
• Ensure all conversations are recorded files are maintained effectively and all Insurer correspondence is processed.
• Draft and send standard and non-standard correspondence.
• Negotiate settlement of claims with Insureds and their advisors.
• Preparing analytical reports into claims for business segments and scheme boards.
• Developing best practice claims guidelines.
• Work closely with Account Handlers & Account Executives in relation to losses associated with their clients.

Experience/Skills

• Previous experience handling claims is essential.
• Ideally possess knowledge of FSA rules and guidelines relating to commercial/private clients and general insurance and underlying legal principles.
• First rate customer service skills and an ability to understand their needs
• Strong telephone and negotiating skills.
• Ability to prioritise and organise own workload to ensure deadlines are met.
• Ability to develop and sustain relationships with Clients, Insurers and colleagues.
• Confident communicator with good interpersonal skills.
• High level of accuracy and attention to detail.