Office and Compliance Manager
We are looking for an experienced professional with a background in a regulated financial services or insurance cover holder business, possessing a solid understanding of Compliance. The ideal candidate will be proactive, ready to take on diverse responsibilities, and contribute to shaping and executing the company's business strategy as part of a focused senior management team.
Key Tasks and Responsibilities:
* Compliance Liaison: Work closely with external Compliance function to monitor compliance procedures, conduct monthly attestations, and support audit processes.
* Llyod's Binder Administration: Maintain ongoing communication with the underwriter.
* IT Management: Oversee systems including BACS, LAN, and the company's administration database with IT provider.
* Claims Administration: Serve as the liaison between policyholders, brokers, and underwriters.
* Human Resources: Manage training, appraisals, and various HR policies.
* Customer Communication: Oversee annual customer mailings, coordinate with printers, and secure regulatory approvals.
* General Office Management: Oversee day-to-day office operations and staff management.
Skills, Qualifications, and Experience:
* Proven experience in compliance, administration, and operations at a management level
* Desirable background within an FCA and/or highly regulated environments.
* Advanced skills in Excel (or similar software) and data analysis.
* Strong interpersonal and relationship management skills.
* Deep understanding of Conduct Risk and Treating Customers Fairly principles.
* At least 5 years of relevant experience.
Competencies:
* Excellent communication skills with the ability to manage relationships effectively.
* Approachable, collaborative, and positive attitude.
* Ability to remain calm under pressure.
* Strong organizational, planning, and self-management skills.
* Meticulous attention to detail.
* Flexible and adaptable approach to work.
* Self-motivated, conscientious, and able to manage time effectively.
Additional Information:
* The role is office based, in Cranleigh.
* Competitive salary of up to £55k pro rata (higher for candidates with strong FCA/Compliance background).
* Free company parking provided
* Good pension scheme and company benefits
* Working hours: 9am - 5pm
* 4 days per week - Mon - Thurs or Tues -Fri
If you are interested in a role where you can take initiative and make a direct impact within a regulated financial environment, we would love to hear from you