My Telford based distribution client are looking for a Sales & Purchasing Administrator to join their team on a full time and permanent basis.

You will be responsible for supporting the business operations in providing exceptional service to our customers & suppliers. The ideal candidate will have a basic understanding of technical products and services, strong communication skills, and a passion for customer service, coupled with the desire to ensure the daily operations required by the company to succeed are carried out in a professional manner and to a high standard.

Duties include:

* Responding to customer enquiries and provide information on products in a timely and professional manner.

* Process customer orders on CRM system (AS400)

* Manage queries in a timely manor.

* Provide information on product availability and pricing to customers that call in to the office.

* Support the sales team in managing customer accounts

* Assist in the purchasing of stock from HQ in France, along with other suppliers are used.

* Assist with booking in of deliveries.

* Liaise with warehouse team to investigate any issues with deliveries or picks.

* Processing customer returns and credits.

* Process final invoices from various suppliers.

* Complete relevant paperwork and processes for exporting goods to Republic of Ireland and Northern Ireland.

* Collaborate with technical team in France to understand product specifications and functionalities.

* Maintain accurate and up-to-date records of customer interactions and sales activities using the CRM system.

* Preparation of quotations.

* Following up on submitted quotations after a set period of time.

* Participate in sales meetings and training sessions to stay informed about new products

* and industry trends.

Key Skills:

* Previous experience in a sales or customer service role is an advantage.

* Basic understanding of technical products and services.

* Excellent verbal and written communication skills.

* Strong organisational and multitasking abilities.

* Proficiency in LibreOffice Suite (compatible with Microsoft Office), Thunderbird and Firefox.

* Previous experience using AS400 would be beneficial.

* Ability to work independently and as part of a team.

* Willingness to learn and adapt in a fast-paced environment.

Benefits:

* Salary £25,000 per annum

* Pension scheme

* 20 days annual leave entitlement + bank holidays

* On-site parking

* Friendly and supportive work environment.

Hours: 9am - 5.00pm Monday to Thursday, 9am-3pm Friday