We are currently supporting the recruitment of an Administration Assistant for our client based in Kibworth. Our client works with well-known high street names and independent retailers across the UK. You will be working in a small team and reporting to the Independent and Key Accounts Manager.
* £25,000
* Working hours Monday to Thursday 9.00am-5.00pm and Friday 9am-3pm
* This will be a hybrid role after training with 3 days in the office
* 20 days annual leave plus bank holidays
* Life group life insurance
* Long service holidays
* Free onsite car parking
* Ongoing career development
Duties and responsibilities:
* To support the wholesale operations team, working closely with the sales agents and customers from order collation to fulfilment and beyond, ensuring efficient and effective ways of working
* Process orders onto SAGE in a timely manner and to ensure stock requirements can be met
* Troubleshoot any issues with orders coming through to SAGE, assisting agents and customers alike
* Ensure all sales order data is accurate at creation and maintained as needed
* Communicate with 3PL on stock levels and order despatch dates to achieve On Time in Full (OTIF) order conversion
* Work with finance/credit control as needed to ensure orders are despatched as planned
* Respond to all agents and independent customers' telephone and email enquiries
* Assess and progress new account applications accordingly
* Support other areas within the team where required
* Build strong relationships with our sales agents and customers, ensuring they are kept informed of the progress of their orders and providing them with any additional information they require
* Attend trade fairs as needed, building relationships with existing and potential partners and agents
Skills and experience required:
* Previous office administrative and customer service experience is essential
* Excellent communicator both verbally and in writing
* Team player who also takes ownership for their role
* Highly organised, with exceptional attention to detail
* Ability to prioritise and manage time effectively
* Sound knowledge of Microsoft Office Suite
* Works well under pressure
* Experience of working with SAGE200 will be desirable (although training will be provided)