Administrator / Service Co-Ordinator Required!
The role is with a world leading name within the HVAC industry, based in Gravesend, Kent..
Administration experience is a necessity, with all applicants to require atleast one of the two following:
- Experience within the HVAC industry
- Experience working with 'Job Logic' software
You will be working closely with the Directors and The Service Desk Manager, who will be responsible for your training and development.
General duties will involve diary management (allocating engineers to each job for example), accounts management, dealing with customer queries and general admin tasks.
The role will consist of assisting with the following:
* Responsible for the daily scheduling of up to the engineering team, including juniors and improvers. Allocating jobs to which engineer based on their ability/experience. Liaising with all concerned to ensure that all parties are aware of the details for them to book in with the customer. Re-scheduling the diary as and when things change.
* Responsible for dealing with all emergency service calls received. Attention to detail on who is available from the call out rota.
* Raising customer Permits for Booking in of works
* Booking in Works, ensuring that all relevant are updated and bookings are confirmed.
* Generating the monthly maintenance visits log, and entering the time assigned into each job.
* Producing & issuing out the engineer's callout rota.
* Answering Telephone calls, dealing with customers directly or passing to relevant dept.
* Monitoring the “Service” emails and checking that all are being actioned
* Actioning own emails
On offer, is a basic salary of up to £37,000 (DOE) with numerous other perks and benefits, including..
25 days holiday, sickness pay and continuous training and development, the scope for progression is quite literally endless (cliché as it sounds!)
A little bit about the business…
They are an air conditioning and chiller specialist, with the office HQ based in Gravesend, Kent. They operate on a nationwide basis, but primarily cover London and the Home Counties. They have a fantastic client portfolio, and really have grown hugely within the last few years. The business is one very much built from the ground up, with everyone coming from an industry background, and they have now become a HUGE name in the industry, and continue to grow. Whilst being a large company, they are very family orientated and very down to earth, and look after their staff fantastically well. They have quarterly team events (such as a fully expensed day at the races for example) and are very tight knit unit. They operate a flexible 'working from home' system, of course once trained and up to speed, usually with an early finish on a Friday!
The company believes solely from promoting within, and with its continued and projected growth, progression opportunities are endless.
The role is one with an immediate start potentially available, failing that, a January 2025 start - so please get in touch today