An exciting opportunity to join a national organisation in the head office, located in their friendly office in Westerham. We are looking for a confident local candidate to be a key part of the service team.

*This is a fixed term contract to cover maternity leave for a period of 12 months.

You will be given full training and your dutues will be:

•              Working as part of a team in the busy Service Department.

•              Allocated your own Technicians to look after.

•              Answering service line and Sales line when required.

•              Technician queries, access requests, access problems

•              Intermediary between Management and Techs

•              RAMS

•              Routine scheduled dates

•              Emergency Call outs

•              Logging, booking, costing ad-hoc job work

•              Checking if call outs have been completed

•              Updating Purchase Orders

•              Variety of emails on the Service inbox - all emails need some info

•              Opening the post when required

•              Collecting payments for Domestic job work and logging it on the system

•              Setting up new contracts, cancelling contracts, amending contracts on Service Tracker

•              State of Service for allocated Technicians

•              Working on our Cloud Base Service Tracker

•              Updating client portals.

•              Chasing Billing Queries.

Hours of work: Expected hours are Monday to Friday 09:00 to 17:00 core hours and on a rota to do 8-4pm per month