Job Title: Customer Service Manager / Customer Service Team Leader
Location: Bradford, UK
Salary: £30,000 - £35,000
Hours of Work: 9:00 AM - 5:30 PM (Flexibility required during peak periods)
Reports to: Chief Commercial Officer (CCO)
About the Role
Axon Moore is delighted to partner with a dynamic and fast-growing business in the technology and gaming sector. Our client is a well-established leader in designing and manufacturing high-performance computing solutions, as well as operating a successful e-commerce platform for gaming and tech enthusiasts.
We are seeking an experienced and driven Customer Service Manager/Team Leader to lead and inspire the customer service team. This role is perfect for a proactive individual who is passionate about delivering exceptional customer experiences and has a proven ability to manage and develop teams effectively.
Key Responsibilities:

Oversee the daily operations of the customer service team, ensuring KPIs and SLAs are consistently met, with a customer-first approach.
Manage and supervise a team of customer service representatives, providing clear guidance, support, and constructive feedback.
Analyse customer feedback and service metrics to identify trends and areas for improvement, implementing solutions to enhance customer satisfaction and loyalty.
Handle escalated customer concerns with professionalism and efficiency, ensuring prompt resolution.
Develop and execute training programs to up-skill team members and promote a culture of continuous improvement.
Collaborate with internal departments to streamline processes and improve the overall customer experience.
Support inbound sales opportunities as part of the role, converting inquiries into satisfied customers.
The Ideal Candidate Will Have:

Proven experience in a customer service management role or similar, with at least one year of team management experience.
Strong interpersonal and leadership skills, with the ability to coach, train, and motivate team members effectively.
Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.
Exceptional organisational and multitasking abilities, with meticulous attention to detail.
The Perfect Candidate Will Also Possess:

A strong understanding of technology and the components of a PC.
Some sales experience, with the ability to handle inbound sales inquiries confidently.
Benefits:

25 days of annual leave.
Free on-site parking and EV charging.
Complimentary fruit and toast.
Regular free lunches, social events, and team-building activities.

If you are interested in this exciting role please let me know and send your updated CV