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Service Delivery Manager

Salary: £40,000 per annum with an annual performance bonus and a company car/car allowance plus Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week. 6am - 2:30pm Working 1 in 6 weekends (Saturday and Sunday).

Location: Westminster, London.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Using digital systems on a daily basis to manage services and people
• Lead the day to day operations to develop a motivated team that constantly meets operational and performance objectives
• Ensure the budget is met and used to maximise productivity
• Manage the frontline collection service and supervise up to 60 employees
• Resolve customer complaints quickly and efficiently
• Reduce lost work hours due to sickness, accidents and injuries
• Manage fleet compliance including daily checks and ensure vehicles are compliant with the Road Transport Directive, Working Time Regulations and Waste Regulations
• Investigate safety incidents, underperformance and disciplinary incidents
• Develop and maintain relationships with internal and external stakeholders
• Manage staff usage and agency costs
• Manage people & assets to deliver efficient & profitable service

What we're looking for;

• Ability to engage with residents and work with the local client
• An awareness of Health and Safety at work regulations
• Experience in training staff and delivering toolbox talks, e.g. manual handling trainer
• Strong people management and team leadership skills
• Driving Licence
• Previous use of digital systems to manage services & people - Desirable
• IOSH Managing Safely/NEBOSH - Desirable
• Level 5 Leadership & Management or equivalent work experience, Transport CPC, COTC/CMS - If a suitable candidate does not possess these, full training will be provided

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.