This role as a Customer Service Advisor is integral in ensuring customer satisfaction and smooth operations in the industrial/manufacturing sector. The ideal candidate will be skilled in managing customer queries, coordinating with internal departments, and maintaining high service standards.

Client Details

Our client is a well-established company, boasting a workforce of over 1000 dedicated professionals. Based in Burgess Hill, they pride themselves on their commitment to innovation and customer satisfaction.

Description

• Handle customer queries promptly and effectively
• Maintain strong relationships with customers by providing excellent customer service
• Collaborate with internal departments to ensure customer requests are met
• Utilise customer feedback to identify areas of improvement
• Maintain a deep knowledge of company products and services
• Ensure compliance with company standards and industry regulations

Profile

A successful Customer Service Advisor should have:

• Proven experience in a customer service role
• Excellent communication and interpersonal skills
• Ability to handle difficult situations with professionalism
• Knowledge of customer service software and tools
• A commitment to maintaining high service standards

Job Offer

• A competitive salary range of £20,700 - £25,300 per annum
• The opportunity to work in a fast-paced, innovative environment
• Comprehensive benefits package
• Access to industry-leading training and development programs
• A positive and inclusive company culture