Technical Operations Manager

Job Summary:

The position is working for a leading global provider of integrated facilities and corporate real estate management.

Responsible for the planning, delivery and close out of key, reactive and operationally impacting Client tactical requests, ensuring compliance and reducing operation risk

Working in partnership with the Service Manager team, provide governance and strategic oversight, ensuring a coordinated control of Risk and Compliance.

Management of key Vendor relationships, including Fire, Security and Fridge.

Responsibilities:

• Provide operational capacity to react to unforeseen tactical operational issues, reducing risk and ensuring compliance (e.g. small / tactical operational projects such as 'mirrors’, 'toilets’, etc)

• Be the primary strategic and operational support point for the Business Unit Leader.

• Oversee operational activity in relation to key tactical operations requests across the contract.

• Oversee and fulfil all associated client reporting activities.

• Responsible for ensuring the team work to a transparent set of shared objectives.

• Provide subject matter advice and guidance to ensure the best delivery solution is delivered to the Client, including innovative and practical solutions

• Lead annual programmes, such as procurement and asset verifications in conjunction with key SLT members.

• Drive continuous improvement through leading tactical project delivery reviews.

• Drive superior account performance to support the client business and contractual objectives.

• Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these.

• Ensure full contract compliance on operational, risk, and compliance matters.

• Measure the contract’s performance against agreed targets and scorecard compliance.

• Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships.

• Support supply partner management by leading any Hypercare requirement and Value for Money reconciliations.

• Ensure company’s technology platform is optimised to support the client’s operational needs and commercial value.

• In partnership with Service Managers and the wider Operational team, ensure all account Playbooks are evergreen and meeting the needs of the account.

Person Specification:

• The ability to work at pace, dynamically, whilst focusing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.

• Experience working in retail real estate or a facilities management company

• Procurement / vendor management experience is required

• Demonstrated experience in managing large teams and stakeholder groups

• Experience in the areas of H&S and Energy Management an advantage

• Experience in delivering large scale change programmes an advantage

• Skills should include organisational development, people management, budget and resource development, and strategic planning

• Ability to lead and support a dynamic leadership team

Qualifications, Knowledge, Skills and Experience

• Preferably professionally registered (IEng or CEng) or working towards this

• Preferably HNC or Degree in Building Service Engineering or relevant engineering subject

• Experienced in a wide range of building service engineering systems

• Customer facing across a varied customer base

• Proven track record of technical problem solving

• Ability to communicate technical subject to non-technical customers and team members

• Ability to produce technical reports

• Flexibility to provide support at short notice