Our client is a leading manufacturer of and Cylinders and Door Hardware products.
Technical Manager will play a crucial role in managing and overseeing product specification, testing, certification, technical support, master keying, and training.
Key Responsibilities:
1. Technical inquiries support (b2b & b2c) - first point of contact for all technical questions via email, phone, etc.
2. Product training internal / external training sales and other departments, new starters, etc. training customers and partners on technical details for mechanical and smart solutions.
3. Smart product technical inquiries b2b & b2c (I've out this as a separate point, because that's a big tasks in its own)
4. Managing Product - Managing testing of products with certification centres & updating spec sheets for products.
5. Master Keying management - Speaking to customers who require mastering and adding this to the system to then pass to workshop.
Require Skills: Communication: Excellent verbal and written communication skills for effective collaboration with teams and stakeholders.
• Attention to Detail: Keen eye for detail to maintain high standards of product quality and accuracy.
• Self-Starter: Proactive and able to work independently with minimal supervision.
• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to prioritize tasks, and make data-driven decisions.
Benefits:
* 24 days holiday
* Bank holiday and Christmas shut down
* Duvet days
* Company pension
* Company days out
* Reduced price gym membership
* 24/7 employee assistance programme
* Bright HR benefits package
* Free parking
Get in contact to learn more about this exciting role.
Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware