Reed Technology are delighted to be working with a leading Cheltenham based organisation with their search for Service Desk Analyst to join their friendly and ambitious team!Service Desk AnalystSalary £30,000- £35,000

Site based and candidates are required to have a full, UK drivers licence and car

Your key responsibilities:

•  2nd Line technical support (phone, email and in person).  
• Log support tickets for all issues flagged, including daily checks.
• Management of incidents and requests and escalating to 3rd line support where necessary.
• Processing of requests, to include but not limited to new starters, leavers and movers.
•  Building of laptops, smartphone handsets to team standards.
• Hosting inductions for new employees.
• Assist in employee moves, meeting room setups and new office installations where appropriate.  
• Equipment fault finding/troubleshooting, testing, repair or dispatch for repair.
• Maintenance of Inventory records.  

We are looking for:

• Good knowledge of Windows (configuration and support).
• Strong team player.
• Good knowledge of Microsoft 365, including Teams, Exchange online & Intune.
• Possess strong written and verbal communication skills.
• Confident in supporting and communicating at all levels of the business.
• Active Directory user management.
• Entra ID user management.
• General understanding of LAN, WAN, DHCP, DNS

If you are interested in this position please apply online or for more information please contact me on