Job Advertisement: Rental Income Support Officer (PO2)Contract Partnership: Red PersonnelHourly Rate: £23 p/hr (PAYE) | £31 p/hr (Umbrella)Department: FinanceReports to: Rental Income Team ManagerLocation: Hybrid (Office attendance required for team meetings, training, and key collaboration sessions)Hours: Full-time (occasional evening meetings required)Join Our Team and Make an Impact!Are you a proactive problem-solver with expertise in rent recovery and housing legislation? We’re seeking a Rental Income Support Officer to play a pivotal role in managing a £70m annual rental income portfolio while fostering sustainable tenancies and exceptional resident support. Partnering with Red Personnel, this hybrid role offers flexibility alongside collaborative in-office engagement.Your Key Responsibilities:? Income Maximization & Resident Support

• Proactively manage rent accounts via NEC (financial management system), resolving queries from refunds to evictions.
• Deploy early intervention strategies (calls, home visits) to address arrears, ensuring compliance with pre-action protocols.
• Mitigate Universal Credit risks by engaging residents early to secure direct housing cost payments.

?? Legal Compliance & Court Liaison

• Prepare court instructions for possession/stay hearings and represent the council at evictions.
• Collaborate with legal advocates on complex cases, drafting consent orders and court replies.

?? Partnerships & Collaboration

• Work with Welfare Reform Officers to address Benefit Cap impacts and spare room subsidy challenges.
• Refer residents to tailored support (debt advisors, Social Care) and chair multi-agency meetings for vulnerable cases.

?? Systems & Reporting

• Maintain precise records using NEC and generate performance reports to track outcomes.
• Promote direct debit adoption in partnership with the Finance Team.

?? Team Development & Leadership

• Provide cover for Court Officers, present cases in County Courts, and mentor new staff/interns.
• Represent the team at resident association meetings (occasional evenings required).

What We’re Looking For:Essential Skills & Experience:

• Proven experience using NEC (formerly I-World) for financial management.
• Expertise in rent recovery escalation processes and housing-related legal protocols.
• Strong knowledge of housing legislation, Welfare Reform, and court procedures.
• Track record in social housing income management, arrears resolution, and welfare benefits.
• Minimum A-levels/NVQ Level 3 or equivalent (housing qualifications desirable).

Desirable Skills:

• Familiarity with Rent Sense/Voice Space systems.

Personal Attributes:

• Resilient, empathetic, and results-driven.
• Exceptional communicator with problem-solving prowess.
• Ability to thrive in fast-paced environments and build trust with diverse stakeholders.

Why Join Us?

• Impactful Work: Sustain tenancies and improve lives while managing high-value accounts.
• Collaborative Culture: Partner with dedicated internal teams and external agencies.
• Growth Opportunities: Access training and mentorship in a supportive environment.

Apply Now!If you’re ready to drive income recovery while delivering compassionate resident support, submit your CV via Red Personnel. Hybrid flexibility, competitive rates, and meaningful work await!Note: This role requires occasional evening commitments and office attendance for key meetings/training.?? Keywords: Rental Income, NEC, Rent Recovery, Housing Legislation, Social Housing, Hybrid Role, Red Personnel, Welfare Reform